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GDPR Information

Last updated: July 21, 2026

The General Data Protection Regulation (GDPR) provides individuals with enhanced rights regarding their personal data. This page explains how maple-whale complies with GDPR requirements and what rights you have under this regulation.

Data Controller

For the purposes of GDPR, maple-whale is the data controller responsible for your personal information. We can be reached at [email protected] for any data protection inquiries.

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity: Processing is necessary to fulfill our contract with you when you book travel services
  • Legitimate interests: We process data to improve our services and communicate with prospective clients
  • Legal obligations: We process data to comply with accounting, tax, and other legal requirements
  • Consent: For marketing communications, we obtain your explicit consent

Your GDPR Rights

Under GDPR, you have the following rights:

Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information within one month of your request.

Right to Rectification

If you believe any information we hold about you is inaccurate or incomplete, you have the right to request correction.

Right to Erasure

You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes it was collected, or if you withdraw consent.

Right to Restrict Processing

You can request that we limit how we use your data in specific situations, such as while we verify the accuracy of contested information.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and to transmit it to another controller.

Right to Object

You may object to processing of your data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significant effects.

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. In some cases, we may need to verify your identity before processing your request.

Data Transfers

Your personal data is primarily processed within the United Kingdom. If we transfer data outside the UK or European Economic Area, we ensure appropriate safeguards are in place to protect your information.

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk

Updates to This Information

We may update this GDPR information from time to time to reflect changes in our practices or legal requirements. Please check this page periodically for updates.

Contact Us

For any questions about GDPR compliance or to exercise your rights, please contact us at [email protected].

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